Answers to your common questions
What is your rental criteria?
We have our complete rental selection criteria printed and is included in the application package. Please read this carefully. If your qualifications meet our criteria you will most likely be approved by us. If you do not meet our criteria you may request an exception to our criteria in writing explaining any deficiencies. We will present your offer to the owner of the property for consideration. In many situations the owner of the property may approve you. You may be asked to supply additional security or a guarantor.
Many home owner associations have their own mandatory application process and your application may be subject to their approval as well.
How do I apply?
You can get our application from our website or call our office and we would be happy to email an application to you. We do not accept any application until the property has been previewed by the applicant or a representative of the applicant. Often the showing agent can provide you an application as well.
Can you hold a property for me?
We can usually hold a property up to 30 days as long as the application has been approved, a lease has been signed and the good faith/security deposit has been paid. As rental properties are renting quickly we suggest that you submit the good faith deposit along with your application and application fees. We will then process and make a decision on your application before considering another application. If your application is not approved your good faith deposit will be returned to you. Application fees are not refundable.
I have been approved. When can I get the keys?
We will release key to your new home the day before your lease starts. All move in monies must be paid by cashier’s check or money order. The lease must be signed by all parties and we require verification that utilities have be transferred into your name before releasing keys. You can take possession the date your lease starts. No personal property is allowed in the property until you have possession.
How can I pay rent?
You can pay your rent online through our website and tenant portal. This benefit is free to you and is the quickest easiest way to pay rent. You may drop off your rent to our office Monday through Friday 9:30 AM to 5:00 PM or you can mail your rent to our office. In the event you choose to mail your rents to us please allow plenty of time. Rents are due on the first of each month and late fees are posted to you account on the fifth on the month. We credit your account upon receipt of your payment not by the postmark date. We do not accept cash payments.
I want to get a pet what do I do?
You need to contact our office first to see if pets are permitted. Many locations do not allow tenants to have pets. If a pet is permitted in your location you will need to submit a pet application, picture of pet and relevant records. You must have the pet approved, the pet addendum signed and pay any required fees paid before the pet is allowed on the premises.
If something is not working how do I get it fixed?
You can submit a work order on line or call our office. If it is an after hour’s repair that needs immediate attention please call the on call person listed on the office voicemail. If the repair was caused by tenant misuse or neglect you will be responsible for payment. In most cases the property owner is responsible to maintain the property.
If a work order is called in and you have not heard from anyone to schedule the repair within 24 business hours please call our office so that we can follow-up with the technician. HOME Rentals does not have any repair people on staff although we carefully vet the companies we use. We have no control over the scheduling availability of vendors or the availability of any part required. We ask that you notify us if any issues arise.
Can I break my lease?
The lease is a legal binding contract. Under some circumstances we can work with you and the property owner to mitigate your responsibility. Each situation is different and it is best to contact your property manager to discuss your particular situation.